Frequently Asked Questions

Q: How do I pay for my order?
Payment can be made with credit card through Paypal. Bank deposit & Australian Money Order No personal cheques will be accepted

Q: How much are postage charges?
All postage is done through Australia Post. Postage will be charged at a flat rate for any size package up to the threshold value. When your purchase exceeds this threshold, your order will be sent via Australia Post Registered Mail. The postage price will increase to reflect this change. For more information about our shipping policy, please visit our shipping information page.

Q: What is your return policy?
If an item proves unsuitable returns are accepted providing returned goods are remain in new condition. Authorised claims for refunds must be made within 48 hours of delivery. Please email us to discuss this.

Q: What should I do if my order arrives damaged?
Should your order arrive faulty or the contents incorrect please email us within 48 hours of delivery so that we can rectify the situation as soon as possible.